PRIVACY POLICY

Privacy statement

The company Chapas j.d.o.o. (hereinafter we, us, ours, etc.) is the owner of the website www.chapas.hr

We have created this privacy statement to show that we care about the privacy of our users and to inform them of how we collect and process personal information on this website.
Please read this Privacy Policy carefully to find out how we collect, process, protect or otherwise use your personal information.

Information

Last update: 13. May 2024.

Who is the head of the data processing of your data?

Chapas j.d.o.o.
Oporovečka 15,
10 040 Zagreb,
Croatia

1. Introduction

Chapas.hr (“we” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and disclose personal information when you visit our website or interact with us, as well as your rights regarding that information.

2. Information We Collect

We may collect personal information directly from you when you visit our website, place an order, subscribe to our newsletter, or interact with us through other means. The types of personal information we may collect include:

• Contact information (such as name, email address, phone number)
• Payment information (such as credit card details)
• Delivery address
• Order history
• Communications preferences

We may also collect certain information automatically when you visit our website, such as your IP address, browser type, and operating system.

3. How We Use Your Information

We may use your personal information for the following purposes:

• To process and fulfill your orders
• To communicate with you about your orders and inquiries
• To send you marketing communications, where you have opted in to receive them
• To improve our products and services
• To prevent fraud and ensure the security of our website

4. Legal Basis for Processing

We will only process your personal information where we have a legal basis to do so. This may include:

• The performance of a contract with you (e.g., fulfilling your orders)
• Your consent (e.g., for sending marketing communications)
• Compliance with our legal obligations
• Our legitimate interests (e.g., improving our services)

5. Sharing Your Information

We may share your personal information with third parties who provide services to us, such as payment processors, delivery companies, and marketing service providers. We require these third parties to protect your personal information and only use it for the purposes we specify.

6. International Transfers

Your personal information may be transferred to and processed in countries outside of the European Economic Area (EEA) where data protection laws may be different. In such cases, we will ensure that appropriate safeguards are in place to protect your personal information.

7. Your Rights

You have certain rights regarding your personal information under the GDPR, including the right to access, rectify, or erase your information, as well as the right to restrict or object to certain types of processing. You also have the right to withdraw your consent where we rely on it for processing.

8. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9. Contact Us

If you have any questions or concerns about our Privacy Policy or our practices regarding your personal information, please contact us at info@chapas.hr.

10. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this Privacy Policy periodically for any updates.

Last Updated: 13. May 2024.